Quiet Quitting. The Great Resignation Continues

The world of work is currently going through a volatile period, and a new phenomenon called quiet quitting has emerged. Quiet quitting has nothing to do with leaving your role, but rather doing the very bare minimum your job requires of you. It's a strategy some members of the workforce adopt when they're no longer happy in their current roles. The leverage has switched hands from the employer to the employee due to simple supply and demand.

Skilled employees are demanding more from organizations around work, pay and flexibility. Companies too often turn a deaf ear when it comes to the demands of staff. Apart from salary increases, what can customer service departments do to support their employees, meet their demands, and create a better working environment?  Employers have complete control over pay, including how much and when employees are paid.

By giving employees more autonomy over their money, they can manage their income in a way that's appropriate to them. Employers can support their staff financially by providing financial education, savings accounts that take payments at the point of payroll, and tools that rely on behavioral science to better manage money. Customer service bosses can easily avoid quiet quitting by adding more flexibility and support to their workplace. This will improve issues surrounding retention and recruitment too.